Privacy Policy

Privacy Policy

The purpose of this policy is to explain how Call27 Telecommunications Ltd, also known as Call27 collects, protects and uses personal data. Call27 is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

What Types Of Personal Data Does Call27 Collect?

Call27 needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses, date of birth and length of residency at current and previous addresses. Call27 also has access to personal data that is generated over the Network utilised by Call27 services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances, Call27 may also collect financial information about Call27 customers and end users from third parties to enable Call27 to assess its risks in granting credit terms and contact information about organisations Call27 considers may be interested in Call27 products and services.

How Does Call27 Obtain Personal Data?

Call27 obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Call27 website); from third party list brokers; from resellers who pass on personal data to Call27 about end users; and directly from the Network utilised by Call27 services.

How Does Call27 Use The Personal Data It Holds?

Providing and Improving the Call27 Service

Most of Call27’s use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Call27 may also use personal data to improve on the level and type of service Call27 offers to its customers. As part of this interest in improving the service provided Call27 may process personal data for the purposes of sales analysis and customer usage statistics.

Direct Marketing

Call27 may from time to time inform its customers, end users and potential customers about Call27 and Call27 affiliate products and services and other information Call27 feels may be of interest.

Customers and other recipients of information from Call27 may indicate at the time they first place an order with Call27 whether or not they wish to receive such information or at any later time by simply contacting Call27 as indicated in paragraph 9 below.

To Whom Does Call27 Disclose Personal Data?

Call27 will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, Call27 does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Call27 is under an obligation by law to disclose personal data or where Call27 has contracted with third parties to assist in providing services to Call27 customers such as for delivery, installation and systems support services.

How Does Call27 Protect the Personal Data it Holds?

Call27 takes customer confidentiality and security very seriously. Call27 has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Call27. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

Call27 will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Call27 Acceptable Use Policy .

Customers’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Call27 specific rights to access and rectify personal data held about them. These include the right to:

  • obtain from Call27, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
  • request the deletion or rectification of personal data which is inaccurate; and
  • as explained in paragraph 4.2 above to object to any unsolicited information sent by Call27 regarding promotions or new products and services.

Contact Details

If any individual wishes to contact Call27 regarding the personal data held about them or has any other question about Call27′ data privacy procedures, they should direct an email to [email protected] or send a letter to:

Data Protection Officer
Call27 Telecommunications Ltd
18 Riverside Studios
Amethyst Road
Newcastle Business Park
Newcastle Upon Tyne

Policy Updates

As part of Call27′ commitment to compliance with data privacy requirements, and to reflect changes in Call27′ operating procedures, Call27 may update the terms of this policy from time to time and will post the revised policy at